How we will work together to achieve success

To be effective we believe that all professional relationships must be based on mutual trust, support, respect and integrity. As a result we only work with clients that agree with those core beliefs. In practice this means that we are making commitments to each other as follows

Our commitment to you

  • We will keep you fully informed of progress and what’s happening with your business and complete tasks ahead or on time.
  • A piece of work is never completed until you are 100% satisfied
  • Reply to every telephone message or email within 24 hours
  • Maintain the high standards of integrity, honesty, openness, confidentiality and professionalism that you would expect from us
  • Always be on the look out for new ideas that may help you build and even more successful business
  • Do what we say we are going to do, when we say we are going to do it.

Your commitment to us

  • Maintain the high standards of integrity, honesty and openness that we rightly expect from each other
  • Tell us immediately if we do anything that you are in any way unhappy with
  • Provide us with all the information and answers we need to carry out our work – within the mutually agreed timescales
  • Reply to our requests for information or work approval in a timely manner

We have packaged up our services to reflect the different needs of businesses as not all services are suited to every business. We have broken down our range of services based on how a typical finance team is constructed so that you can identify where our services are most valuable.

Promises Delivered

We believe in delivering what we promise, when we promise.

We ensure this happens by keeping current, being friendly and listening to our customers’ needs.

Our 100% Service Guarantee

If you are ever unhappy with any aspect of our work, we will – without question – respect your right to pay whatever amount you feel is more appropriate for that month.

In other words, if at the end of any month you are not completely delighted with the work we have done for you in that month, simply let us know and we will raise a credit note against the most recent monthly payment to reduce it to whatever amount you believe is fair, based upon your judgement of the value you have received.

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