Dolfinblue Accounting Limited (“dolfinblue”) takes the security of, and our legal responsibilities around, personal data seriously. This statement explains relevant information about our processing of personal data collected via this website.

The personal data we process as a result of your visiting our website depends on the data you provide to us.  If you access our site but do not interact further with us, we will only process the data contained in cookies (see ‘Cookies’ for more info).  Should you decide to interact with us by, for example, submitting a request form we will process the data you provide for the purposes stated on the form.  Some fields are mandatory as without them we will be unable to make further contact with you to answer your request.

By providing us with your personal data you give us your consent to use it to provide you with the requested service(s). Should you provide us with business contact details we may also use those contact details in pursuit of our legitimate interests in promoting and developing our business which includes sending you marketing material.

All personal data submitted through this site may be used by us in an anonymised form to assess and improve the services delivered herein and for our wider business development activities.

Unless you make a request to us concerning your personal data for which we are a Data Processor, Dolfinblue is the Data Controller for all personal data you provide us with via our website. 

We do not share your personal data collected through this website with organisations outside of Dolfinblue.  Please review the Privacy Statement if you are an existing client of our services.  We do not sell or rent your personal data for any purpose. 

For any questions, queries or other data protection matters, our Data Protection Officer can be contacted by emailing privacy@dolfinblue.com. 

Data Subject Rights

Unless you make a request to us concerning your personal data for which we are a Data Processor, dolfinblue acts as the Data Controller for all personal data submitted through our website.  Accordingly you may exercise a number of rights over your data including:

• Accessing the personal data we hold about you
• Asking us to correct any of your personal data we hold which are inaccurate
• Request to have your personal data deleted
• Put in place restrictions on our processing of your data
• Asking us to transfer your data to another controller (data portability)

We will handle all exercise of your data subject rights in accordance with the requirements of the GDPR and any national laws.  Should you need to exercise any of your data subject rights please contact our Head of Privacy (privacy@dolfinblue.com).

If you are dissatisfied with the way we have handled your personal data and we are unable to resolve the issue for you, you may take the matter to the Information Commissioner’s Office.  Further details can be found via their website at www.ico.org.uk .

Data Transfers and Use of Processors

Personal data submitted through this website normally reside within the EU but may be processed by third parties, who act as a data processor on our behalf.  All processing activities carried out on our behalf are managed through an EU standard contractual clauses agreement which ensures data subject rights and freedoms are offered the same level of protection as if we carried this processing out in the UK.

Our IT support is largely provided by parties external to dolfinblue.  Some solutions we utilise are cloud based and we need to rely upon those systems.

All processors and ancillary providers are bound by dolfinblue to provide at least the same level of protection for personal data as we do. 

Most processors and ancillary providers do not engage directly with an individual’s personal data and simply provide secure storage solutions for the data we process.  Unless we have otherwise expressly agreed conditions with them, sub-processors are prohibited from using an individual’s personal data for their own purposes.

Duration of Processing

We retain and manage all information submitted through this website in accordance with our Data Retention Policy and only hold it for as long is necessary.

Data Security

Data transferred over the internet by us and through this website are protected using encryption technologies to ensure they remain secure.

Please note that communications over the internet cannot be guaranteed as secure.  Whilst we take appropriate steps to protect your data we cannot guarantee that it will remain secure in transit.  Once data reaches your network it is your responsibility to ensure it remains secure. 

Children and our website

Dolfinblue understands the importance of protecting children’s privacy, especially in an online environment. Our sites are not intentionally designed for or directed at children 13 years of age or younger. It is our policy never to knowingly collect or maintain information about anyone under the age of 13 through our websites. If you are under 16 years of age you must obtain the consent of a parent or guardian to submit information via our site.   Please ask them to review this information before you communicate with us. 

Changes to this statement

This statement was last updated in December 2019.  Any changes will be published on this page and we recommend you check here regularly to ensure you remain in agreement with our data processing activities.

Should any significant changes be made which may directly impact on the way you interact with us through this website, we will make these clear to you at the start of your interaction with our site.